The time for order delivery is divided into two parts:
- Processing time: Order verification, tailoring, quality, check and packaging. All orders are usually sent to our manufacturer for dispatch within 3 days after the order is placed and payment is received.
- Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination.
Standard Secured Shipping takes 7 to 19 days for delivery.
Depending volume of orders we are receiving, your shipment may take longer than usual. Rest assured, we are working hard to get everything out ASAP. We know it may be frustrating to wait longer than expected for your order, but the one thing we don’t want to do is sacrifice is the quality of our products. Thanks for understanding.
If you need to make changes to your order, please email us within 24 hours of placing your order and we will be happy to make the required changes. If your order has already been shipped we will not be able to change it unfortunately. Please make sure to check you have selected the right size and colour to avoid disappointment.
Current delays in processing orders:
Over the past few weeks we’ve experienced unprecedented demand for our products. Unfortunately, this is causing us delays in processing online orders.
We want you to know that we’re working through all orders as fast as we can; and we’ll be sending email confirmations by the end of the week. If you’re waiting on an order, rest assured that as soon as it’s ready we’ll send an email to you.
Once your order has been dispatched from stores, please allow 48 hours for scans to show on the relevant carrier’s website.
Due to these delays, order processing emails have not been sent yet; but we’ll be sending email confirmations by the end of the week. You’ll receive a notification once your order is Confirmed, Dispatched or Ready to Collect.
If you haven’t received a notification – even after checking your email spam folder in case it’s landed there - please send and e-mail to firstname.lastname@example.org
Amendments or Changes to Orders
Once an order is placed we’re unable to make any amendments. This includes: name, phone number, product quantities, items, delivery and email address on the orders. If you need to update your address, please request this directly with the courier delivering your order. This is the fastest and most effective way to request a change once the order has been dispatched. You’ll see a link to the courier in your email.
Please send an e-mail to email@example.com with all the information relating to your damaged item/s with a video or photo and our team will respond as soon as possible.
Delays in Replying to Emails
We’re currently experiencing high volumes of contacts. We’re responding to all enquiries as quickly as possible – but please note replies may take 2-5 business days at this time.
We appreciate you for your patience.
If we’re unable to fulfil your order we’ll issue a refund immediately to the payment method you used when making the purchase. Depending on the payment method, this can take up to 5 working days to appear in your account.