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FAQs


1. What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, Google Pay and AfterPay. 

2. Can I cancel my order or change my address?

We understand sometimes you can change your mind on an item. If you need to cancel your order please visit "Contact Us" page. If you need to change your shipping address, please contact us right away and we will do our best to update it during our order fulfillment process. If the item has shipped, we cannot change the shipping address.

3. I ordered multiple items, why did I only receive one?

For logistical reasons, items in the same order will sometimes be sent in separate packages so they get to you faster. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once, they are on the way!

4. Where's my order / How can I track my order?

You should receive an email when the order is processed and shipped to you with proper tracking information. If you don't receive these emails, please contact us with your order number so we can check it and provide the tracking information for you. 

5. How long does shipping usually take?

The estimated shipping time for our hairbrush is approximately 1 - 3 weeks. Furthermore, our primary source of shipping is ePacket for international orders and Australia Post for domestic orders, both of which are insured.

Due to high demand, order processing can take up to 48 hours and estimated delivery times are subject to change.

You will be informed via email when your order is confirmed and shipped out with tracking information.

6. Where do you ship to?

We ship domestically to Australia and internationally to all 195 countries. For better delivery service, we advise you to include your phone number in your order details, as we may need to call you if we have problems delivering your package.

Rest assured, shipment is free and insured for both domestic and international orders.

Current delays in processing orders:

Delayed Orders

Over the past few weeks we’ve experienced unprecedented demand for our products. Unfortunately, this is causing us delays in processing online orders.

We want you to know that we’re working through all orders as fast as we can; and we’ll be sending email confirmations by the end of the week. If you’re waiting on an order, rest assured that as soon as it’s ready we’ll send an email to you.

Once your order has been dispatched from stores, please allow 48 hours for scans to show on the relevant carrier’s website. 

Email Notifications

Due to these delays, order processing emails have not been sent yet; but we’ll be sending email confirmations by the end of the week. You’ll receive a notification once your order is Confirmed, Dispatched or Ready to Collect. 

If you haven’t received a notification – even after checking your email spam folder in case it’s landed there - please send and e-mail to sales@beautyhouse.com.au


Amendments or Changes to Orders

Once an order is placed we’re unable to make any amendments. This includes: name, phone number, product quantities, items, delivery and email address on the orders. If you need to update your address, please request this directly with the courier delivering your order.  This is the fastest and most effective way to request a change once the order has been dispatched. You’ll see a link to the courier in your email. 

Damaged Items

Please send an e-mail to sales@beautyhouse.com.au with all the information relating to your damaged item/s and our team will respond as soon as possible.

Delays in Replying to Emails

We’re currently experiencing high volumes of contacts. We’re responding to all enquiries as quickly as possible – but please note replies may take 2-5 business days at this time. 
We thank you for your patience.

Refunds

If we’re unable to fulfil your order we’ll issue a refund immediately to the payment method you used when making the purchase.  Depending on the payment method, this can take up to 5 working days to appear in your account.