Refund and Return Policy
We offer FREE SHIPPING for purchases over $100 to everywhere in Australia. Our delivery time usually takes between 3 to 10 business days, due to COVID-19 difficulties and depending on where you reside. For international order please be aware that the delivery time will vary according to the destination country. Please note that any cost of duties or taxes imposed by the destination country will be under your responsibility.
Please note that, due to the difficulties face by COVID-19 you parcel may be delayed. We apologise and hope you can undertint the current situation. We advise you to also contact the post office regarding updates on your parcel if necessary.
Returns Policy - Change of mind
We offer a 30 days return policy for unopened/sealed and unused products due to change of mind from the date of deliver for store credit. Your returned item must be in new, unopened condition and in its original packaging. Opened items cannot be returned. In order to arrange a return, please contact us through our email Sales@beautyhouse.com.au for more information. As soon as we receive the item and verify it, a store credit code will be sent on the email used on your purchase.
Refunds and Replacements
If you unfortunately received a faulty or damaged item, please, send us a video and/or photo on our email Sales@beautyhouse.com.au demonstrating what is wrong with the product so we can take a look and help you with it. Depending on the situation we may require you to send us the product back to better evaluate and send you a replacement or refund, as you prefer and if eligible.
The shipping costs will be your responsibility and, if the product is confirmed to be faulty, we will refund the value back to you according to your postage receipt, so remember to keep it.
We are not responsible for returned items lost on the way to us. Please ensure the item is sent to the correct address.
All refunds will be made according to your original payment method and may take between 3-5 business days according with it. If you are not sure that a refund was made, please, check your spam box or contact us for more information.
Please note that all returned items will be tested and, if declared to be in perfect working condition, it will be sent back to you.
* We do not accept refunds due to change of mind.
Sales items can not be refunded unless proved faulty.